A Message From Betty
Your 100% Satisfaction Is Guaranteed!
It can be scary to order a reborn baby these days! There are so many fake doll sites that sell counterfeit babies of exceedingly low quality. I want you to know that I am a professional, full-time reborn doll artist with many years of experience and a very long history of satisfied customers. When you buy with me, you are buying with a safety net because I am among very few custom doll artists offering options for return on custom babies. This practice is unheard of in custom art pieces of any kind! I understand the anxiety of ordering something custom created and I want to take the stress out of ordering a custom reborn. If you receive your custom reborn baby (with standard processing) and you just don’t love it as much as you had hoped – you’re NOT stuck! You HAVE OPTIONS! You will have 48 hours from your receipt of delivery to request a return. You will choose from 3 options for resolution. You can return for refund via resale, return for alteration or return for a new custom baby made just for you! Very few custom artists offer returns of any kind due to the very nature of the work. I care about my customers and appreciate each investment so much that I choose to offer a range of returns on my custom babies. Your baby delivery will arrive with detailed instructions should you wish to return him/her. This policy does NOT apply to babies ordered with Expedited Delivery Babies or babies purchased with a Planned Arrival. This is because ADEQUATE TIME ON MY TABLE is a requirement for the best and most detailed babies. I cannot guarantee the most realism in a baby without an investment of Time and Patience from my Buyer. Buyers are ALWAYS encouraged to WAIT for standard delivery for the very best babies. While expedited processing services are available - the buyer is informed that these options will void all returns. Babies ordered with special markings of ANY KIND are not eligible for returns. READY TO SHIP babies are also excluded from returns because you will be able to see EXACTLY what your new baby looks like before you purchase.